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What forms of payment do you accept?
Will I be charged separately for the certificate of authenticity?
No. Each verified item will receive a Certificate of Authenticity at no additional charge.
Is your service available in my country?
Entrupy is available in nearly every country in the world. If you are a bags & leather goods retailer or reseller interested in implementing Entrupy Bags & Leather Goods Authentication, please contact us here.
How do I sign up?
For Bags & Leather Goods Authentication, please fill out the application form available here. For any other services, you can contact us here and one of our team members will be in touch shortly.
I’m an individual seller, can I still sign up?
At this time, Entrupy’s solutions are only available to organizations meeting the following criteria:
1. You have a valid business license or certificate of incorporation
2. You have a working website (some exceptions apply) and/or verified social
media accounts
To learn more, please contact Entrupy here.
What is the difference between monthly and annual subscription plans?
Annual subscription plans with upfront payment for the year offer two main benefits. First, you have greater flexibility with how you use your allotment of authentications, as you immediately have access to the annual total. Secondly, there is a 10% discount for the annual subscription.
For example, an annual subscription at the Petit rate will be $1,499.00. You immediately have access to all 300 tokens for the year. These can be completed at your own pace. Perhaps you spread them evenly, using 25 tokens each month. Or perhaps you use the entire allotment in a single month.
If paying monthly, you would be charged $139 each month for the Petit plan, and at that level, you are issued 25 tokens per month. You cannot “roll over” unused tokens from month to month.
What if the result comes back as counterfeit – will I still be charged?
Entrupy does not classify items as counterfeit. Instead, they are either Authentic or Unidentified. Items receiving an Unidentified still count toward your allotment.
On rare occasions, the results may come back as “Not Supported” or “Invalid.” In these instances, the authentications will not count toward your total.
Am I able to change my subscription plan?
Entrupy comes with no contracts or commitments, and you can upgrade your plan as your business grows. You can change your plan by informing us at least 7 days prior to the subscription renewal date, however there is no refund for any unused submissions.
Some exceptions apply, and customer plan change policies can be found in our Terms of Service.
What things aren’t supported?
We support current and past styles of handbags and small accessories from the top 22 bags & leather goods brands.
Entrupy has a separate solution for footwear authentication, which you can learn about here.
Entrupy Fingerprinting can be used to register and trace other types of items such as fine jewelry, watches, cosmetics, wine & spirits, electronics and medical equipment. Learn more about Fingerprinting here.
Do you offer customer support services?
We have an excellent customer support team available via our in-app chat feature as well as by email and phone during the hours of 10am-7pm EST Monday to Friday.
