How does Entrupy Work?
How accurate are the results?
Entrupy Authentication has a 99.1 percent accuracy rate. On the off-chance we misidentify an item as authentic, we provide a financial guarantee to protect you from financial losses. We will essentially buy that item from you following the completion of the dispute process. View our full policy here.
How can a machine be more accurate than an expert with years of professional experience performing authentications?
Entrupy’s technology was developed by a highly credentialed team of data scientists, including two PhDs, who conducted four years of extensive research in conjunction with New York University. Our machine learning algorithms are trained with millions of microscopic images.
It never gets tired, it doesn’t have opinions, it never has a bad day. And with every item scanned, Entrupy’s database grows and the algorithms get smarter, enabling ever-increasing accuracy.
Where do you get the information in your database?
We partner with the most trustworthy and prominent businesses in retail and resale to source data from authentic items around the world.
Our data teams scour the internet to ensure we have the highest quality data on fakes. We also accept donated counterfeit goods from our partners, which helps us strengthen our algorithms while also getting the fakes out of circulation.
Which brands can you authenticate?
How much does your service cost?
Entrupy offers monthly or yearly subscription plans without any contracts or commitments. Subscription plans can be found here. Larger volume customers can contact us directly for a personalized quote.
In addition to the subscription, there is a one-time set-up fee of $499 per device, which includes training with one of our support team members as well as device insurance. Shipping fees are waived to the US & Canada.
How do subscription plans work?
Select your monthly or annual subscription based on the amount of product you expect to authenticate. Annual subscriptions have a 10% discount. All of Entrupy’s supported brands are included in each subscription except Hermès Premium items, which are billed separately at a rate of $119 per item.
If you exceed the allotment of authentications during your billing cycle, the overage will be included in the following billing cycle. The rate for each additional authentication is based on each plan and can be seen here.
You can upgrade your plan as your business grows. Just let us know 7 days prior to the subscription renewal date.
Are all brands included in my subscription?
All 22 of Entrupy’s supported brands are included in each subscription with the exception of Hermès Premium items, which are billed separately at a rate of $119 per item. If you are already an Entrupy customer but don’t see Hermès on the brand selection screen in your app, please contact Entrupy Customer Support.
Can you authenticate an item for me if I send you photos?
Normal photographs simply do not have the level of microscopic detail required for Entrupy authentication. To accurately verify an item, it must be scanned with our proprietary device.
Should you want to have an item certified by Entrupy, we suggest you contact an Entrupy Verified Business near you to perform the service. To find a local business from among our global network, please click here.
Can you authenticate an item for me if I send the item to you?
If you are looking to have a specific item authenticated, we suggest you contact an Entrupy Verified Business near you to perform the service. To find a local business from among our global network, please click here.
What happens if Entrupy issues an incorrect result?
Entrupy Luxury Authentication is over 99 percent accurate, and we stand by our results. Still, to protect our customers and enable trust in transactions, we back every Entrupy Certificate with a financial guarantee. To learn more about our guarantee and what to do should you believe a certified item is not authentic, please view our policy here.
How long does it take to authenticate an item?
For most items, the process of scanning and submitting an item for authentication using the Entrupy App will take between three and five minutes. Once the item has been submitted, the results are returned within minutes. In some instances, it can take up to an hour, and Hermès Premium items (listed here) can take up to 24 hours.
If support is offline, can I still use the device and receive results?
You can use the device and begin the process at any time. Some brands and materials are eligible for “Instant” authentication, meaning the results will be issued within 60 seconds. For authentications submitted outside of support hours that require additional processing, results will be returned by 11:00 AM (US Eastern Time) the following business day.
Please note that, for the purpose of Financial Guarantee, Entrupy reserves a window of 15 minutes during Entrupy business hours to invalidate authentication results and certificates. For authentications performed outside of business hours,
this 15-minute window will begin immediately the next business day.
What do I need to authenticate with Entrupy?
In order to submit an item for authentication you need the following.
– A registered account with a subscription to one of our monthly or annual plans
– Our integrated hardware device
– The Entrupy app (comes preloaded on our device)
– A strong WiFi connection
– Access to a power source
What is the “integrated hardware device?”
Entrupy has designed a device specifically for the luxury authentication service. Authentications cannot be performed without this patented, proprietary hardware.
Please note that, while you are an Entrupy customer, the Entrupy device is on lease to you. Should you cancel your account, we would require you to send the device back to us.
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