The authenticity of any item certified by Entrupy is backed by a one-year limited financial guarantee (the “Guarantee”), as provided by the terms set-forth herein. If you believe that an Entrupy verified item supported by an Entrupy Certificate is not authentic, you may open a dispute request in accordance with this policy. If a Certificate has been invalidated pursuant to Section 2.1(c) of the Terms of Service, please note that the financial guarantee will not apply.
Entrupy aims to help our customers make sure that the items offered on their platforms are truly authentic. We stand behind the authenticity of any item we authenticate in which a Certificate has been issued (each, a “Certified Item”) and provide our customers with a Guarantee for every Certified Item. While you may use the Guarantee in connection with your customers, please note the Guarantee is only offered directly to you and all claims related to the Guarantee must be made by you and not your customers. If an individual in possession of a Certified Item contacts Entrupy with questions or concerns about such item, we will refer them to you at the contact information provided on the Order form.
To initiate the dispute process, please submit the Financial Guarantee Application Form (Sneaker Authentication) with all required information and documents (hereinafter, the “Submission”).
Once Entrupy receives your Submission, it will respond within ten (10) business days to confirm whether your claim has been provisionally accepted, or if further information is required. If additional information, documentation, or substantiation is required by Entrupy, you agree to promptly cooperate with Entrupy and provide such information, documentation, or substantiation. If the Certified Item is not already in your possession, it is your responsibility to acquire it from your customer at either you or your customer’s expense. By submitting an item through the dispute process, you are representing and warranting that you have all necessary authority to possess the item.
After your Submission is provisionally accepted, Entrupy will send you instructions to take photographs of specific components of the Certified Item, and you will promptly provide such information to Entrupy. Once Entrupy receives the requested information, Entrupy will have the item authenticated by one or more independent experts who will issue an opinion as to the authenticity of the Certified Item (hereinafter, the “Independent Results”). The Independent Results will either (i) confirm the Certified Item is authentic; or (ii) determine the Certified Item is not authentic (or that the authenticity of the item is inconclusive, in which event the Certified Item will be deemed not authentic for purposes of this Guarantee).
If the Independent Results determine that the Certified Item is not authentic, you will receive compensation in accordance with the values set-forth in Table 1 below (hereinafter, the “Guarantee Payment”). The Guarantee Payment will be made via wire transfer. You will be asked to provide Entrupy with necessary banking information for satisfaction of the wire transfer.
Conversely, if the Independent Results confirm that the Certified Item is authentic, you will be invoiced a dispute fee on your next monthly invoice in accordance with the fees set-forth in Table 2 below (hereinafter, the “Dispute Fees”).
| Transaction Type | Guarantee Payment |
| Outright purchase | 100% of the documented purchase price paid by you for the item * |
| Pawn loan | 100% of the documented loan value paid by you for the item * |
| Consignment or marketplace transaction | 100% of the value of any commissions paid or due to your consignor for the item * |
| Donation or Authentication as a Service | Entrupy will pay you $50.00 |
* Entrupy will compare the price that you procured the item against the prevailing market rate for items of similar style, age and condition, by referencing publicly available sources. If the documented price is significantly higher than the prevailing market rate, Entrupy reserves the right to set a lower Financial Guarantee Payment based on the prevailing market value. Additionally, 100% of the amount paid to have the Certified Item shipped to you is covered.
Dispute Fee |
75.00 (USD) |
The Guarantee only applies to Certified Items that have been sold and purchased by one or more of your customers (e.g., the Guarantee does not apply to Certified Items that are offered for sale but have not yet been purchased). The Guarantee does not apply to any items where the date of your Submission is received by Entrupy one or more years after the date the Certificate was first issued by Entrupy. You must have ownership of the Certified Item at the time of the Submission to be eligible for the Guarantee. All prior Entrupy Certificates are invalidated upon the creation of a new Certificate for the same item. The Guarantee is non-transferable to any other person, and you may not license, sublicense, or assign any of your rights to the Guarantee to any other person. You understand and agree that the Guarantee Payment is your sole, exclusive, complete and only remedy or compensation under the Agreement, including this policy, when a Certified Item is not authentic. You understand that no other fees, charges, or costs associated with any item submitted are covered. Any costs incurred by you, including other shipping and third-party authentication services, are expressly not covered by the Guarantee.
Entrupy is not liable or responsible for any representations made to your users or customers, or for any agreements you have between you, and your users or customers. You are solely responsible for your users and customers and any agreements or representations made to your users or customers, including without limitation, any reimbursements, discounts, or other monetary compensation offered or provided to your users or customers, as well as any process and handling, shipping, or returns for any items to or from your users or customers. It is your responsibility to ensure that any agreements or processes you have with your users or customers allow you to fully comply with the terms of this policy.
Items submitted to Entrupy must be complete (e.g., for footwear products, both sneakers must be provided to Entrupy and must be identical to the pair of sneakers that were originally authenticated by Entrupy). You agree and acknowledge that all findings from the Independent Results are final.
As provided in the Guarantee Policy, the authenticity of any item certified by Entrupy is backed by a one-year limited financial guarantee. If you believe that an Entrupy verified item supported by an Entrupy Certificate is not authentic, you may open a dispute request in accordance with this policy. Among other things, if a Certificate has been invalidated pursuant to Section 2.1(c) of the Terms of Service, please note that the financial guarantee will not apply. Please review the Terms of Service and Guarantee Policy for other important exclusions, limitations, and information. To initiate the dispute process, please fill-in the form below.
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